* Please see our Terms and Conditions for Invoice Bookings
• Feedback and Negotiation Skills to manage difficult people.
• Resolve conflicts to make a happier and more productive team.
A one-day workshop for private sector and public sector managers, which explores the challenges of managing difficult people.
The workshop will provide opportunities to understand and use win-win solutions to resolve difficult people issues and allow you to create a more productive and harmonious working environment. Feedback and Negotiation skills for private sector and public sector staff.
The Workshop will be highly participative and there will be plenty of opportunity to work on case studies, review your personal experiences of Managing Difficult People, practice new ways of communicating and take away practical tips for improving the way you manage your team.
Workshop Objectives
• To understand how and why conflicts arise in the workplace.
• To manage your Difficult Person.
• To develop awareness of the styles people use to resolve conflict.
• To identify the link between Difficult People and conflicts at work.
• To identify your own preferred styles in dealing with conflict.
• To appreciate your choices when dealing with Difficult People.
• To be more in control of Difficult People situations.
• To understand how to effectively negotiate with Difficult People.
• To understand how to effectively feedback to Difficult People.
All delegates receive a Training Day Education Pack with useful approaches, techniques and information to support you in Managing Difficult People.
Lunch will be provided together with tea and coffee breaks during the day.
* Please see our Terms and Conditions for Invoice Bookings
Understanding how to persuade and influence quickly are vital skills in
today’s workplace. Whether you are in a leadership or sales role, it is the
ability to guide colleagues, bosses and clients towards organisational
goals that separates star performers from the rest.
• Positively Influence your Team, Colleagues or Clients
• Encourage People to say YES
• Persuasion to Turn Promises into Delivery
Expertise in influencing skills can result in more organisational
flexibility and renewed excitement within a sales or leadership role. This
one-day workshop is for you if you need to positively influence your
colleagues, boss, clients or customers.
In today’s workplace, people are often more alert to signs that you are
attempting to exert influence; they may be more likely to have a strategy of
resistance and may be determined to influence you. Learn how to observe
those tiny gestures that tell you what people are really thinking. Learn to
always think PERSUASIVELY so people WANT to buy ideas from YOU.
Workshop Objectives
• To understand why people say YES
• To enthuse people with a can-do attitude
• To manage your emotions when influencing others
• To develop a PERSUASIVE mindset
• The crucial difference between YES today and YES later
• Why people over-deliver when properly influenced
• To influence with integrity
• To listen with an objective
• To understand the vital nature of credibility and trust
• Use your observational skills to successfully persuade
* Please see our Terms and Conditions for Invoice Bookings
This course is for team leaders, supervisors and managers responsible for leading a team. A Certificate of attendance will be provided.
• Understand approaches for managing poor performance
• Know when you may need to use formal disciplinary action
• Learn techniques to effectively investigate & present at disciplinary hearings
• Develop an understanding of your own role and responsibilities
A practical workshop to help you manage your team more effectively by identifying the reasons for poor performance and misconduct at work, your role in managing difficult situations and how and when to use formal disciplinary procedures.
Delegates will be provided with an extensive Education Pack full of resources and information to take back to the workplace. Your workshop organiser is Judy Brown, MA, MCIPD, PGCE. Judy has worked as a Human Resources professional in the NHS and has a wealth of experience and advice to support delegates.
Judy is a member of the Chartered Institute of Personnel & Development.
Itinerary for the Day: Registration and coffee from 9.00 am Course starts 9.30 am Courses finishes 4.30 pm
The Workshop will be highly participative and there will be plenty of opportunity to work on case studies, live issues and a Question & Answer session.
Content will include:
• Understanding your own role in performance management
• Understanding the importance of objectivity in managing performance at work
• Identifying reasons for poor performance
• Understanding how communication can both aid and hinder effective performance management
• Managing difficult situations and keeping problems in perspective
• Maintaining fairness
• When to use formal procedures and identifying the problems they can cause
• Dealing with Personnel and Trade Unions
• Learn how to investigate and conduct hearings
All delegates receive a Training Day Education Pack with useful approaches, techniques and information to support you in managing poor performance and misconduct.
* Please see our Terms and Conditions for Invoice Bookings
Boost your Sales – Turn Cold Calls into Hot Prospects - One Day Course
If you need to make your sales sizzle, this course is for you whether you are new to selling or have experience and need a refresher.
Expertly get through to the right person
Instant positivity to entrance the prospect
Speaking the customer's language for maximum effectiveness
Gaining the customer's Attention and Interest
Turning Interest into Desire and Action
The fast impact of Trust
Dealing with objections before they arise
Deftly averting requests to send information
Meeting the client and making first impressions that last
Smoothly asking for the order
This one-day workshop can help you to achieve the sales you need now. We take you through the whole selling process so that you can skillfully increase your revenues. From cold calling prospective clients and making an appointment through to dealing effectively with objections and closing the sale.
Feel good about cold calling by going for the hot prospect approach; transform your access to new clients with energy and enthusiasm. Work collaboratively with your clients to build rewarding relationships. Decisively choose the most effective option when going for ‘the close’.
‘Boost your Sales – Turn Cold Calls into Hot Prospects’ will take you through an empowering 6 Step system from first contact through to going for the 'close'.
1 Communicating powerful reasons to meet
2 Identifying needs and wants
3 Opening up your customer’s choices
4 Agreeing on problems and solutions
5 Dealing with Resistance before it comes up
6 Asking for the Order - Going for the 'Close'.
With over 25 years direct sales, management and entrepreneurial experience, our presenter Mike Houlihan founded Health Courses & Careers Update in 1996. The company has now trained over 9,000 people across a wide range of organisations. Mike regularly speaks at national events and recently talked about our work on BBC Radio Oxford. Mike is trained in NLP techniques and is also a qualified Hypnotherapist.
‘Boost your Sales – Turn Cold Calls into Hot Prospects’ is for you if -
You need to build new sales by helping customers to understand how your product or service can answer their needs.
You have the desire to build your sales in collaboration with your customers.
You are new to sales or have experience and need a refresher.
All delegates receive our ‘Boost your Sales – Turn Cold Calls into Hot Prospects’ workbook packed with expert tips, techniques and evidence based information to support you in cold calling through to making the sale.
Designed by Web Infinity