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MANAGING DIFFICULT PEOPLE

One Day Workshop

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Conflict Resolution, Counselling & Negotiation skills

'Thoroughly enjoyed the day, lots of opportunity for discussion
and relation to practice' - Pharmacy Manager

This Course is for Private and Public Sector Managers

Previous delegates have included Private Sector Managers, Headteachers, NHS Consultants, Team Leaders, Therapy Managers & Ward Managers.

• Win-Win outcomes to solve difficult people issues
• Negotiation & Feedback skills to enable you to manage difficult people
• Understand the impact of leadership and motivation on dealing with difficult people
• Recognise your typical conflict management style and appreciate the wide range of other choices you could choose to use.

This Course is for Private and Public Sector Managers

Here’s what previous delegates say about our events:

'Thank you, a very informative day and a great facilitator' (Oral Health Promotion Manager)

'Interesting to reflect. Mike was very good at talking about what was said and linking to previous content or what was coming up. Skilfully handled' (Teacher)

'Well presented and structured - enjoyed the day. Thanks' (Infection Control Nurse)

'An extremely enjoyable day which was very relevant to my current role. I will take a lot of information and put in to practice' (Deputy Headteacher)

'Good set of tools to take away. Useful in many situations in my day to day work and for specific key situations. Thank you. Very professional speaker' (Medical Education Manager)

'Thank you for a very informative and enjoyable day. Very useful information' (Business Manager)

'I ...think this will have long term effects as lots of info will take time to sink in. Thank you' (Teacher)

'Well presented and gave good strategies backed up by evidence. Thank you'(Speech and Language Therapist) 'Excellent – many thanks' (Locality Administration Manager)

'Had heard some of this theory before but not presented as well' (Pharmacy Technician)

'Interesting day with contributions from all' (Estates Manager)

'Very thought provoking. Not too much emphasis on PowerPoint, good mix of teaching styles' (Nurse)

'Excellent day, very informative and enjoyable' (Nursing Sister)

'Excellent workshop' (Nurse)

'I felt Mike did an excellent job of allowing us to speak and give our experiences but kept on track' (Payroll)

'Extremely well organised day that ran to time and yet allowed all participants to engage in debates/discussions' (Head Nurse/Matron)

'Very useful information' (Dept Co-ordinator)

'A very useful day, very relevant to my work practice. Enlightening' (NHS Senior Manager)

The cost of this one day workshop, including Training Day Education Pack, Refreshments & Lunch is just £197 plus VAT.

If you would like to attend please contact: Health Courses & Careers Update,

Telephone 020 8434 3647
Fax 020 8434 3599

Sandra Davies
Health Courses & Careers Update
Boundary House, Boston Road
London W7 2QE

To discuss the content of our workshops please contact us at

info@healthcourses.co.uk

All Workshops are multi-disciplinary unless otherwise stated.

BOOK TODAY: Call 020 8434 3647 or fax us on 020 8434 3599 or email info@healthcourses.co.uk

Terms & Conditions
A completed booking form returned to Health Courses & Careers Update is regarded as a firm booking and confirmation that the organisation will pay the invoice within our standard terms. Cancellations are accepted up to 14 days before the workshop. Delegates cancelling with less than 14 days notice will be offered a place on an alternative date, subject to availability. From time to time Health Courses & Careers Update need to reschedule a workshop. When this happens an alternative date will be offered at the time of re-scheduling.