MANAGING DIFFICULT PEOPLE

One Day Workshop

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Conflict Resolution, Counselling & Negotiation skills in the Public Sector

This course is aimed at a public sector audience.

Previous delegates have included Public Sector Managers, Headteachers, Consultants, Team Leaders, Therapy Managers & Ward Managers.

• Win-Win outcomes to solve difficult people issues
• Negotiation & Feedback skills to enable you to manage difficult people
• Understand the impact of leadership and motivation on dealing with difficult people
• Recognise your typical conflict management style and appreciate the wide range of other choices you could choose to use.

The cost of this one day workshop, including Training Day Education Pack, Refreshments & Lunch is just £197 plus VAT.

If you would like to attend please contact: Health Courses & Careers Update,

Telephone 020 8434 3647
Fax 020 8434 3599

Sandra Davies
Health Courses & Careers Update
Boundary House, Boston Road
London W7 2QE

To discuss the content of our workshops please contact us at

info@healthcourses.co.uk

All Workshops are multi-disciplinary unless otherwise stated.

BOOK TODAY: Call 020 8434 3647 or fax us on 020 8434 3599 or email info@healthcourses.co.uk

Terms & Conditions
A completed booking form returned to Health Courses & Careers Update is regarded as a firm booking and confirmation that the organisation will pay the invoice within our standard terms. Cancellations are accepted up to 14 days before the workshop. Delegates cancelling with less than 14 days notice will be offered a place on an alternative date, subject to availability. From time to time Health Courses & Careers Update need to reschedule a workshop. When this happens an alternative date will be offered at the time of re-scheduling.