Health Courses & Careers Update

Managing Difficult People

16^th June – London
25^th June – Leeds
2^ndJuly – Swansea
9^th July – Liverpool
14^th July – Newcastle
23^rd July – Basildon
30^th July – Birmingham
10^th September – Sheffield
17^th September – Exeter
24^th September – Hull

Persuasion and Influencing Skills

4^th August – Oxford
6^th August – London
10^th August – Nottingham
12^th August – Glasgow
16^th September – Bristol

Managing Poor Performance Misconduct at Work

4^th October – Birmingham
22^nd November – Cardiff
14^th December – Manchester

Boost your sales -
Turn cold calls into hot prospects

16^th November – London

Welcome to Our Website

· Win – Win outcomes to solve difficult people issues
·   Feedback and Negotiation Skills to manage difficult people
·   Resolve conflicts to make a happier more productive team
·   Positively Influence your Team, Colleagues or Clients
·   Encourage People to say YES
·   Persuasion to turn promises into delivery
·   Develop an understanding of your own role and responsibilities
·   Understand approaches for managing poor performance

Our Courses Director, Mike Houlihan discussing management issues on BBC Oxford. Click here to listen to the discussion

Health Courses and Careers Update is a corporate affiliate of the CPD Institute.
Courses earn 5 CPD points

Testimonials

Managing Difficult People

'Thank you, a very informative day and a great facilitator' (Oral Health Promotion Manager)

'A very useful day, very relevant to my work practice. Enlightening' (Senior Manager)

Persuasion and Influencing Skills

'Well presented and structured - enjoyed the day. Thanks' (Infection Control Nurse)

'Good balance between presentations/discussions/practical’ (Nursing Sister)

Managing Poor Performance Misconduct at Work

'Good set of tools to take away. Useful in many situations in my day to day work and for specific key situations. Thank you. Very professional speaker' (Medical Education Manager)

'I felt Mike did an excellent job of allowing us to speak and give our experiences but kept on track' (Payroll)

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